Excluded Issues
We believe in complete transparency. Here's what our automated accessibility remediation covers—and what falls outside its scope.
What's included
Our automated remediation covers all major accessibility issues within your direct control.
What's excluded
Some content types fall outside automated remediation due to technical or legal limitations.
Third-Party Content
Content embedded from external services that we cannot modify.
Examples:
- Third-party advertisements (Google Ads, etc.)
- Embedded social media widgets
- External video players (YouTube, Vimeo iframes)
- Third-party chat widgets
- External payment processors
User-Generated Content
Content created and uploaded by your users that you don't directly control.
Examples:
- User comments and reviews
- User-uploaded images without alt text
- Forum posts and discussions
- User profile content
- Customer testimonials submitted via forms
Legacy Archived Content
Historical content that is no longer actively maintained.
Examples:
- Archived blog posts over 2 years old
- Historical documents in non-accessible formats
- Archived press releases
- Legacy product pages for discontinued items
Technical Limitations
Issues that require significant technical changes beyond our remediation scope.
Examples:
- Complex interactive maps requiring full rebuild
- Legacy Flash content (deprecated technology)
- Proprietary file formats
- Platform-specific limitations
Need help with excluded content?
Our Expert Audit service provides manual review and recommendations for content that falls outside automated remediation, including third-party integrations and user-generated content policies.
Note: Exclusions are defined to align with industry standards and legal precedents regarding reasonable accommodation. Our remediation service is designed to address the vast majority of accessibility barriers within your direct control. For specific legal guidance, please consult with a qualified accessibility attorney.